We use the following shipping company to deliver your order:
Domestic: JNE (www.jne.co.id)
We always use JNE YES (overnight service). Please bear in mind that certain distant cities might take longer than expected.
International: EMS POS INDONESIA (http://ems.posindonesia.co.id)
Please allow up to 5 - 21 working days for international shipping (Australia, Singapore and United States)
Orders shipment are Monday to Friday only, payment confirmation made on weekends and public holidays will be processed on the next business day. Please note that we will deliver your order once we have received the FULL PAYMENT from your invoice.
- Please refer to http://www.jne.co.id for domestic rates and http://ems.posindonesia.co.id for international rates (Australia,Singapore & United States only).
- Please note that international rates may change based on exchanged rate.
- Shipping cost will be calculated together with your total order after check out.
Customers will be charged shipping fees based on the weight of their order/s. If the accumulated weight exceeds 1 kg, additional fee of rounded up (ex: 1,1kg = 2kg) will be added into shipping fees. Weight of every item is stated on the product detail page.
SHIPPING RULES & RESTRICTIONS
We are not responsible in the event of loss or damage of the merchandise after it left our address and during transit with the shipping company.
We do not take responsibility if the shipping company can't deliver the package in time due to an incomplete address, misspelled address or no recipient at the address.
- Domestic: Please check your JNE shipping code in the 'Track Order' on JNE website (http://www.jne.co.id) or call JNE customer service (021-2927 8888) to resolve the issue.
- International: Please check your EMS shipment code in the 'Trace a Shipment' on EMS Pos Indonesia website (http://ems.posindonesia.co.id).
TRACKING YOUR SHIPMENT
Once your order has been shipped via JNE (domestic) and EMS POS INDONESIA (international), you will receive an automated e-mail with your tracking information. Your tracking information can also be found by logging into your account and viewing your orders.